Enterprises’ needs of better business communication technologies such as hosted Internet Protocol (IP) telephony services in most countries of Europe, Middle East, and Africa (EMEA) will be met by Telecom carriers launching IP-based services. A recent study by research firm Frost & Sullivan, marked VoIP access, also known as VoIP trunking, as highly popular because it offers service providers with an opportunity to utilize VoIP technologies in order to penetrate the customer base of premise-based solutions.
The study revealed that revenues in the EMEA Hosted IP telephony and VoIP Access Services Market totaled $720 million in 2005 and estimates them to climb to $96 billion by 2011.
“The major driver for IP telephony implementation is no longer limited to the reduction of long-distance telephony tariff; in addition, lower cost of ownership and reduction of risks are the main reasons driving enterprises to adopt hosted IP telephony services,” notes Frost & Sullivan industry analyst, Shomik Banerjee. “Factors including changing market dynamics that necessitate effective communication infrastructure in enterprises and fast-paced technological advancements that fossilize existing technology, demand flexible and easily upgradeable solutions such as hosted IP telephony.”
The study also revealed that VoIP industry vendors are currently promoting adoption by effectively dealing with technology problems such as emergency services support, echo, latency, and packet loss.
The study briefs say, “The ability of hosted IP telephony to co-exist with legacy infrastructure and facilitate a slow and steady migration to IP telephony is creating a strong case for VoIP adoption. Moreover, customers are gaining confidence as established vendors and service providers increasingly launch more solutions.”
Enterprises’ needs of better business communication technologies such as hosted Internet Protocol (IP) telephony services in most countries of…
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