Today, Microsoft disclosed the road map and first set of features for its upcoming release of Microsoft Speech Server 2007. Beginning in May, beta testers will have the opportunity to preview and provide feedback on Speech Server 2007, which should be released later this year. Speech Server is Microsoft’s next-generation speech and telephony platform to help contact centers and businesses meet the challenge of reducing costs while improving automated customer services on the telephone.
Speech Server 2007 will provide full support for Speech Application Language Tags (SALT) and Voice Extensible Markup Language, which will let customers choose the development standards that work best for them. Plus, Speech Server can easily plug into existing telephony infrastructures to deliver more cost-effective and integrated customer-service operations. Contact center and business managers will also have access to new monitoring tools that can identify performance issues and opportunities to help ensure that the system is efficiently and accurately addressing caller inquiries.
“Enterprise purchasing criteria is changing. More businesses today, than ever before, are making telephony and IT-based decisions regarding IVR platform technology to secure investments,” said Daniel Hong, senior voice business analyst at Datamonitor plc. “Microsoft’s support for both VoiceXML and SALT, in addition to key integrations with its tooling assets, provides Speech Server customers with a greater level of flexibility and investment protection across multiple infrastructures and applications. This enables organizations to choose and build an IVR solution that can seamlessly fit into their existing environments.”
“With Speech Server 2007, Microsoft will provide a flexible platform that is a cost-effective, long-term investment with the ability to integrate with current telephony infrastructures,” said Rich Bray, general manager of the Speech Server group at Microsoft. “In addition, with the new development capabilities we’re providing, companies that previously had to choose between the best long-term platform and support for VoiceXML can now have both with Speech Server 2007.”
Speech Server will also include native support for VoIP, providing companies with a powerful platform that can grow with changing business and technology needs. The platform will natively support Session Initiation Protocol (SIP) and Real-Time Transport Protocol (RTP) as core communications protocols for out-of-the-box support for IP telephony and interoperability with leading VoIP gateways.
Existing telephony infrastructure investments can also be enhanced with Speech Server 2007’s support for traditional time division multiplexing (TDM) or hybrid IP/TDM environments.
Today, Microsoft disclosed the road map and first set of features for its upcoming release of Microsoft Speech Server 2007.
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